Privacy policy

** At our Supported Disability Residential Services in Casey City, VIC, we are committed to protecting the privacy and confidentiality of personal information. We understand the importance of maintaining trust and transparency with our clients, staff, and community partners. Our Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988.

**Collection of Personal Information** We collect personal information that is necessary for us to provide you with high-quality residential support services. This may include information such as your name, contact details, medical history, and any other relevant details that help us tailor our services to meet your needs. We generally collect personal information directly from you or through authorized representatives with your consent.

**Use and Disclosure of Personal Information** The personal information we gather is used solely for the purpose of delivering tailored services that support the well-being and progress of our residents. We take all reasonable steps to ensure that this information is kept secure and is only accessed by authorized personnel. We do not share personal information with third parties unless required by law or with your explicit consent.

**Security of Personal Information** Maintaining the integrity and security of your personal data is our top priority. We use a combination of technical, administrative, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of personal information under our management. We regularly review these security measures to uphold their effectiveness.

**Access to Personal Information** You have the right to request access to personal data we hold about you at any time. Should you believe any details are incorrect or incomplete, please contact us promptly so we can update our records accordingly. Requests can be made in writing and addressed to our Privacy Officer for processing.

**Updates to Our Privacy Policy** We keep our Privacy Policy under constant review to remain compliant with legal obligations and our commitments to you. Any changes made will be communicated through appropriate channels and updated on our website promptly. We encourage regular reviews of this policy to stay informed about how we handle your personal information. For queries or concerns regarding this policy or other privacy-related matters, please contact us directly as we are committed to addressing any issues efficiently.